Datacap Technical Support
Datacap is with You Every Step of the Way |
Datacap software was designed to run on multiple operating systems and in conjunction with a wide variety of scanners, databases, imaging management, and IT systems. Not surprisingly, with so many variables, problems do arise. Datacap Tech Support has years of experience analyzing, diagnosing, and solving problems quickly and efficiently. The goal is always to get users up and running as quickly as possible. There are several ways to engage Datacap Tech Support: |
Datacap Technical Support Website
Registered customers and resellers under maintenance can use Datacap's Support website 24 hours a day to obtain useful information about Datacap products, latest releases, and tips on how to best use our software. Go to the Datacap Support Site (have your password ready).
Datacap's Software Problem Reporting System
Registered users can take advantage of Datacap's Web-based Software Problem Reporting (SPR) system to view existing incidents, create a new report, or to enter a wish list of desirable enhancements. The SPR system automatically notifies Datacap Support and keeps track of all support activities, making expediting and progress reports easily available.
Telephone Support
For advanced troubleshooting, Datacap Support personnel can be reached by telephone Monday through Friday from 9:00 AM to 7:00 P.M Eastern Time (call 914 366-0100 ext. 207). For business critical applications or peak production periods, special arrangements can be made for 24-hour telephone support.
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