Marine Mutual Office

Mutual Marine Office (MMO) of New York City is a property and casualty insurer for the ocean marine industry, which covers all sectors of the commercial marine insurance market, including coverage for cargo and crew, offshore oil rigs and workers, fishing wharves and shipping terminals. Marine insurance policies can encompass thousands of pages and MMO had amassed a huge archive of paper policies that were taking up valuable Manhattan real estate.

To reduce cost and improve their handling of policies, MMO consulted system integrator BearingPoint for a solution that would bring MMO's document management practices into the 21st Century. In April 2003, BearingPoint installed a FileNet Content Manager imaging system with FileNet Capture 4.0 and MMO began scanning a huge backlog of policy documents. Once scanning commenced, it became clear that a capture system to help automate image indexing would provide further benefits.

The Solution

BearingPoint recommended that MMO install Datacap Components, running inside Filenet Capture, to "read" manually entered information off separator sheets, identifying 20 different "classes" of documents. This solution enabled MMO to automate the process of classifying documents during image indexing, saving time and money.

While MMO could have installed a stand-alone Datacap system, Russell Olsen, MMO's IT Director, says he opted for Datacap Components inside FileNet, because it would be easier for MMO employees to master one new system (FileNet), instead of several.

After a few months, Olsen and his IT team determined that Datacap Components was delivering significant results, and they decided to expand the imaging system. Since they were developing a relationship with FileNet reseller Soluziona, of Media, PA, they offered them the expansion contract. Soluziona not only took on the job, but they became a new Datacap reseller in the process.

The Result

Now, anyone requesting policy documents - lawyers, brokers, analysts, administrators - have universal access to documents within minutes instead of days. This means they are able to service customers better, faster and more effectively. "The system works the way they said it would," affirms Olsen. "We're going to look into expanded OCR in the future, but for now, we're image-enabled and way ahead of where we were."

For more information on MMO, visit their website.